2024 Ultimate Tech Stack for Online Community

If I were to launch a new online community in 2024, there are certain tools I would implement in the first week.

Here are my choices for CRM, calendar, video hosting, chatbot, support desk, and mobile app.

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1. CRM: Active Campaign

Understanding and managing your members effectively is crucial for any online community. Active Campaign stands out in this area due to its powerful CRM capabilities and advanced email marketing tools. It enables you to segment your audience, monitor interactions, and tailor communication. It also integrates with almost everything so you won’t be bottle necked in the future.

Learn more: Activecampaign.com

2. Community Calendar: AddEvent

Keeping your community informed about upcoming events is essential. AddEvent makes it easy to manage your community calendar and ensures that your members never miss out on webinars, meetups, and other important gatherings. Its seamless integration with popular calendar services enhances user experience by allowing members to save events directly to their personal calendars.

Learn more: https://www.addevent.com

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‍3. Video Hosting: Livepeer

We’ve helped so many customers migrate away from Vimeo, YouTube, and Kajabi as their video host. If launching a new community I’d want 100% ownership of my hosting platform from day 1. Livepeer provides a decentralized video hosting solution that's not only cost-effective but also highly scalable. Whether you're streaming live workshops or hosting on-demand content, Livepeer ensures high-quality video delivery.

Learn more: https://livepeer.studio

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4. Chatbot: Chatbase

Automating answers to popular questions can massively upgrade the community experience. With Chatbase.co, you can implement a smart AI chatbot that can use all your videos, courses, and documents to answer your member’s questions. Your CustomGPT can instantly answer common questions and guide members to best resources within your community.

Learn more: chatbase.co

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‍5. Support Desk: Help Scout

Even with the best proactive measures, members will have questions or encounter issues. Help Scout offers a streamlined support desk solution that helps manage and respond to member inquiries efficiently. This is a perfect sized tool for smaller support teams with 1-10 members.

Its user-friendly interface and powerful features ensure that every member question is handled as quickly as possible.

Learn more: helpscout.com

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6. Custom Mobile App: FlutterFlow

Finally, to truly differentiate your community and provide a bespoke experience, consider developing a custom mobile app with FlutterFlow. This tool allows for rapid development of highly customized apps that can include features like push notifications, member forums, and personalized content feeds. A custom app not only enhances engagement but also solidifies your brand’s presence in the digital space.

Learn more: flutterflow.io

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Conclusion

Building an online community in 2024 requires a thoughtful approach to technology. By choosing the right tools for each aspect of community management, you can create a vibrant, engaged, and smoothly running community. Whether you’re just starting out or looking to upgrade your existing platform, this tech stack provides a solid foundation for success.